The Highest Standards of Cleaning
Your well-being and safety is our number one priority. We take pride in delivering the highest standards in cleanliness and hygiene. Our team is well-prepared and trained in protocols to ensure a clean, safe, and healthy environment for guests and staff.
Guests and hotel staff are required to wear face coverings in common areas and while checking-in at the front desk. We have posted signs to remind guests to wear masks and adhere to responsible social distancing. In addition, a California Ordinance was issued calling a limited Stay at Home Order where a curfew will be in effect from 10 PM to 5 AM starting Saturday, November 21, 2020. Call 800-841-1879 or email [email protected] for more details.
Before You Get Here
Thank you for following the guidelines set by the Health Officer of Monterey County. These precautionary measures are in place to protect you against COVID-19 and its spread. Each department has a detailed set of procedures based on expert guidance from leaders in sanitization and safety.
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Around the Hotel
- Signage to wash hands for at least 20 seconds as a key preventative measure
- Signs reminding guests of proper social distancing and wearing face masks throughout the hotel
- Increased frequency of cleaning and disinfecting in all public areas, guest rooms and back of house
- Hand sanitizers and alcohol-based disinfectants throughout the hotel and accessible by guests and employees
- Extra attention given to cleaning and disinfecting high touch areas and surfaces such as doorknobs, elevator buttons, light switches, handles, phones, handrails, tables, chairs and tableware
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Arrivals & Check-Outs
- Room keys sanitized after each use
- Pre-registration encouraged for touch less check-in and check-out
- Virtual check-out via the phone strongly encouraged
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Employees
- Ongoing internal communication and training with our employees to ensure the highest standards in health and hygiene
- Detailed protocols in place for each department, and checks consistently performed to ensure compliance
- Daily, per shift cleaning routine covering the basics with an emphasis on frequency and consistency
- A flexible "stay home/stay healthy" schedule for our employees, encouraging those who may feel ill to remain at home
- Staggered employee schedules combined with designated work and break areas for each employee
- Proper handwashing encouraged before delivering any food or item to a guest
- Hand sanitizer made available throughout the front and back of house
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Guests
- Protocols in place to assist guests who may feel ill for any reason
- Professional sanitization administered as needed to maintain the highest levels of safety and cleanliness
- Guests who consider themselves high-risk are encouraged to check with their health care professionals before traveling
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Rooms & Suites
- Do Not Disturb signs always be respected
- Linens removed in one-time use bags upon check-out or request
- Knowing you want to practice safe social distancing, stay-over service not be provided unless specifically requested. If requested guests asked to step out of the room
- Rooms thoroughly sanitized in accordance with health and government guidelines. Special attention given to high touch surfaces, handles, doorknobs, switches, faucets, remotes, alarm clocks, TVs, safety latches, trash receptacles, toilet and shower handles and refrigerators
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Breakfast to You
- Complimentary breakfast in your room or suite
- Food preparation hygiene protocols strictly enforced and include proper separation of personal workspaces for cooks and food handlers
- Gloves and masks worn at all times while preparing breakfast
We’re Flexible
We know things happen and travel plans change. Reservations may be canceled with a full refund, provided the reservation is canceled 72 hours before the arrival date through March 31, 2021. This policy does not apply to group bookings.
Guests who booked via online travel sites o third-party agents are advised to contact their booking provider for their policies.
Travel Safe
We encourage guests to take all the recommended precautions and not travel if you are not feeling well. Our staff and guests are like family to us and Monterey is our home. The safety of all three will always be part of who we are.
From Our General Manager
"We truly care about the health and wellbeing of our guests and staff. We're following all cleaning and safety procedures so you always have peace of mind when you stay with us. Come enjoy authentic hospitality with a warm local feel. Travel safe."
Go Local
Discover Monterey's natural spirit and picturesque coastal charm. Bike along the Monterey Bay Coastal Trail. Enjoy paddle boarding and kayaking on scenic Monterey Bay. Explore beautiful beaches and parks. Tee off on spectacular golf courses. Experience Monterey like a local with Spindrift Inn.
Traveler's Insights
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What cleaning measures are in place against the spread of Covid-19?
Hotel and guest rooms are cleaned and disinfected at regular intervals to prevent the spread of COVID-19. All common areas, including the lobby are cleaned regularly. Extra attention is given to high touch areas and surfaces like doorknobs, elevator buttons, light switches, handles, phones, handrails, tables, chairs, and tableware.
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Do you offer contactless check-in?
We encourage pre-registration is encouraged for all guests to avoid the need for touch transactions during check-in and check-out. Plexiglass shields have been installed at the Front Desk to encourage social distancing for guests and staff. We strongly encourage our guests to check-out virtually via the phone.
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Are guests required to wear face masks in the hotel?
Both guests and staff are required to wear face masks in common areas, and other places where it is difficult to maintain social distancing.
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How can I travel safer during the Covid-19 pandemic?
Follow all safety protocols mentioned at the hotel when traveling during COVID-19. Wear masks when in crowded places, and maintain at least 6 feet distance between each other whenever possible. Regular hand sanitization and cleaning will ensure you have a safe and peaceful travel experience.
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Are Monterey beaches open?
Monterey beaches are now open to the public. Visitors are required to wear masks when approaching the sand on busy trails, paths, and walkways. People are also required to maintain social distancing and avoid large groups.
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Are restaurants in Monterey open?
Yes. Almost all restaurants in Monterey are now open for outdoor dining, home and curbside delivery, and take-out. Many eateries have open-air patio dining and sidewalk tables, including Lalla Oceanside Grill, Esteban at Casa Munras Garden Hotel & Spa, and the Sardine Factory on Cannery Row.